Shipping policy

1. Shipping Locations

We currently ship to the East Coast of Australia. If you are located outside of Australia and would like to place an order, please contact us to discuss available shipping options.

2. Processing & Dispatch Times

  • Orders via courier are typically processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a tracking number once your order has been dispatched.

3. Shipping Costs

  • Standard or Express Shipping: Calculated at checkout (varies by location).
  • Free Shipping: May apply during promotions or for bulk orders—check product pages for details.

4. Estimated Delivery Times

Delivery times vary depending on your location:
📍 Metro Areas: 1-4 business days
📍 Regional Areas: 5-9 business days

Note: These are estimates and may be affected by courier delays, weather conditions, or peak periods.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your order via our courier partners' websites.

6. Shipping Damage & Lost Packages

  • If your order arrives damaged, please contact us within 7 days with photos of the damage. We will arrange for a replacement or refund.
  • If your package is lost in transit, please reach out to us, and we will work with the courier to resolve the issue.

7. Contact Us

If you have any shipping-related questions, feel free to reach out:
📧 Email: info@deskit.com.au