Refund policy

1. Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. If you would like to return your item, please note the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and in resalable condition.
  • Customers are responsible for return shipping costs.
  • A restocking fee of 10% may apply.

To initiate a return, please contact us at info@deskit.com.au with your order details.

2. Damaged or Faulty Items

If your order arrives damaged or faulty, we’re here to help!

  • Please notify us within 7 days of receiving the item.
  • Provide clear photos/videos of the issue and email them to info@deskit.com.au
  • We will assess the issue and offer either:
    • A replacement product, or
    • A full refund, depending on the situation.
  • DESKIT will cover return shipping costs for faulty or damaged items.

3. Warranty Claims

All standing desks come with a minimum 12 months warranty covering manufacturer defects.

  • Warranty does not cover accidental damage, misuse, or normal wear & tear.
  • To submit a warranty claim, contact us with proof of purchase & product details.

4. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method within 5-7 business days.
  • Refunds may take additional time depending on your bank/payment provider.

5. Contact Us

For any return or refund requests, please contact us at:
📧 Email: info@deskit.com.au